A Brief Note On The Conflict Resolution Skills - 1211 Words

Conflict Resolution Skills According to Hashish, Hamouda, and Taha (2015), conflict is healthy, common, and necessary for growth and Losa Iglesias and Becerro De Bengoa Vallejo (2012) have noted that conï ¬â€šict has been a vital factor of social functioning throughout history and the present, which has been widely defined in the literature. Scenario You are a newly hired Family Nurse Practitioner (FNP) who began working at the â€Å"Health For You, Family For Us clinic.† As for patient care in the clinic, you are currently under two doctors, Dr. Paul and Dr. Snick; however, Dr. Snick has been particularly unkind to you. After meeting with your third patient for the day, you realize that the patient needs a refill for his narcotics (oxycodone) for†¦show more content†¦1. Win/win approach1 Win/win approach focuses on both parties being able to come together on appropriate terms, while feeling that each person has resolved their point and has expressed gratification that each party has essentially â€Å"won† after the conflict. Example: You express to Dr. Paul that Dr. Snick has been disregarding your narcotic prescription signing request. According to her, Dr Snick has been having a â€Å"rough patch† and stated that in the meantime you can resolve this by handing me the prescriptions to sign. This appears to be a win/win resolution; Dr. Paul is eager to help his new colleague, you are able to do your job effectively and Dr. Snick will not feel imposed on. 2. Creative response Although Dr. Paul is eager to assist with your prescription signing, there are days when she may be unavailable and you’re left with the only option of Dr. Snick. Approaching the doctor, can take some bravado; however, you’re open to conversation and conflict resolution for the sake of a healthy, therapeutic work environment. Creatively, you express to Dr. Snick that he is the â€Å"best doctor that the world has ever seen† in hopes of conflict resolution, to lessen the tension and to hopefully receive a positive reaction. 3. Empathy Because Dr Snick has disregarded your prescription signing, you inquire about his reasoning. He then tells you that he is under a lot of pressure and that he does not want to be bothered by having to sign other colleague’s